---
title: Commonly Asked Questions
description: How will you protect my home? We use extensive methods of home protection including floor, door jam, wall & banister protection along with packing methods & materials including crating, dish packs, sh
---
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1. [ACE RELOCATION CUSTOMER KNOWLEDGE BASE](https://kb.acerelocation.com/?hsLang=en)
2. [Employee Relocation Programs](https://kb.acerelocation.com/employee-relocation-programs?hsLang=en)
# Commonly Asked Questions
1. **How long has your company been in the industry?**
Ace Relocation was started in 1968 by Reg Lammers. Since then, Ace has opened 10 branches throughout the country, & moved over 300,000 people. Each year we complete 14,000 moves for residential, government, military, office, & corporate relocations, making Ace the 3rd largest agent for Atlas Van Lines.
2. **Can you provide references?**
We have hundreds of positive customer reviews you can read at www.acerelocation.com/blog/reviews.
3. **What licensing & insurance do you have?**
Ace is fully licensed with the US Department of Transportation & Federal Motor Coach Safety Administration (license #1052359). We carry $1 million of liability insurance with $5 million liability umbrella coverage per occurrence.
4. **What types of moving estimates do you offer?**
Ace offers “Binding”, “Bottom-line Discount”, or “Assured Price Protect” estimates depending on the situation. We will never hold your belongings hostage.
5. **How do you charge for moves?**
Pricing for interstate (*across state lines*) & long-distance intrastate moves is calculated using the weight of your belongings & distance they are traveling. Additional charges may apply for extra trucks, crews, special needs, or storage. Local moves (*within 50 miles*) are calculated by number of men, trucks & number of hours it will take to complete the move.
6. **How will you protect my home?**
We use extensive methods of home protection including floor, door jam, wall & banister protection along with packing methods & materials including crating, dish packs, shrink wrapping, quilted move pads, foam, bubble wrap & Kraft paper pads.
7. **How will you protect my belongings?**
8. **Do you have workers’ compensation insurance?**
Ace has workers compensation insurance
9. **What is your claims process?**
If anything were to happen, you will be fully compensated to the degree of your coverage & our liability. Ace has low claims liability ratio of 1.6% & cargo claims liability ratio of 2.36%
10. **When will my shipment arrive?**
The arrival time of your goods depends on the availability of trucks, drivers, crews, time of year, distance, & size of the shipment. We will provide you with a delivery window, to give you the earliest & latest possible delivery dates & notify you 24 hours prior to the delivery date.
- [Employee Relocation Programs](https://kb.acerelocation.com/employee-relocation-programs?hsLang=en)
- [Private Client](https://kb.acerelocation.com/private-client?hsLang=en)
- [Default HubSpot Blog](https://hs.acerelocation.com/blog)
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